Raven Wallace

Just started a new role at ABS Kids as an Operations Support Specialist!

• Act as a key point of contact for scheduling operations, client onboarding, and system improvements, ensuring operational readiness and stakeholder satisfaction.
• Conduct detailed process reviews and documentation analysis to optimize workflow and drive operational excellence, aligning with compliance standards (HIPAA).
• Manage cross-functional communication across clinical and administrative teams to execute scheduling adjustments and maintain service levels.
• Analyze operational and client data using SQL reports and Central Reach, identifying areas for risk mitigation and workflow enhancement.

Just started a new role at ABS Kids as a Center Support Specialist!

• Lead the digital transformation of the visitor check-in process, integrating secure protocols that improved compliance adherence by 25%.
• Supported inventory and scheduling systems, mitigating risk by ensuring real-time accuracy and enhancing operational efficiency.
• Communicated regularly with internal and external clients, providing frontline support for inquiries, documentation, and technical escalations.

Just started a new role at ABS Kids as a Registered Behavior Technician!

• Demonstrated proficiency in crisis management, documentation, and professional development to ensure partnered clinical project support.
• Ensured quality control by accurately collecting and documenting data for behavior analysis, supporting informed decision-making and continuous improvement initiatives.